:root{
  --navy:#1F3864;--purple:#5B3F8C;--green:#2E7D32;--orange:#C55A11;--teal:#1B6E7A;--gray:#7F7F7F;
  --bg:#F3F5F9;--card:#fff;--ink:#1d2433;--muted:#5d6678;--line:#dde2ec;--red:#C00000;
  --font:"Segoe UI",system-ui,-apple-system,Roboto,Helvetica,Arial,sans-serif;
}
*{box-sizing:border-box}
body{margin:0;font-family:var(--font);background:var(--bg);color:var(--ink);font-size:14px}
.topbar{display:flex;align-items:center;gap:18px;padding:10px 18px;background:var(--navy);color:#fff;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:10px}
.logo{width:36px;height:36px;border-radius:9px;background:var(--orange);display:grid;place-items:center;font-weight:800;font-size:20px}
.brand-name{font-weight:700;font-size:18px}
.brand-sub{font-size:11.5px;opacity:.8}
.tabs{display:flex;gap:4px;flex:1;flex-wrap:wrap}
.tabs button{background:transparent;border:1px solid rgba(255,255,255,.25);color:#fff;padding:7px 12px;border-radius:7px;cursor:pointer;font-size:13px}
.tabs button.active{background:#fff;color:var(--navy);font-weight:600}
.controls{display:flex;gap:6px;align-items:center}
.controls select,.controls button{padding:7px 10px;border-radius:7px;border:1px solid rgba(255,255,255,.35);font-size:13px;cursor:pointer}
.controls select{background:#fff;color:var(--ink)}
.controls button{background:transparent;color:#fff}
.controls button.primary{background:var(--orange);border-color:var(--orange);font-weight:600}
.disclaimer{background:#FFF4E5;color:#7a4a12;font-size:12px;padding:6px 18px;border-bottom:1px solid #f0d9b5}
.tracker{display:flex;gap:4px;padding:10px 18px 4px;overflow-x:auto}
.step{flex:1;min-width:92px;background:#fff;border:1px solid var(--line);border-radius:8px;padding:6px 7px;font-size:11px;color:var(--muted);position:relative;transition:.3s}
.step b{display:block;font-size:11.5px;color:var(--ink)}
.step .ph{font-size:9.5px;font-weight:700;letter-spacing:.04em}
.step.done{border-color:transparent;color:#fff}
.step.done b{color:#fff}
.step.cur{box-shadow:0 0 0 3px rgba(197,90,17,.45)}
.ph-SENSE{color:var(--navy)}.ph-THINK{color:var(--purple)}.ph-ACT{color:var(--green)}.ph-LEARN{color:var(--orange)}
.step.done.SENSE{background:var(--navy)}.step.done.THINK{background:var(--purple)}.step.done.ACT{background:var(--green)}.step.done.LEARN{background:var(--orange)}
.step.done .ph{color:#fff;opacity:.85}
.caption{margin:6px 18px 0;padding:9px 14px;background:#fff;border-left:4px solid var(--orange);border-radius:6px;font-size:14px;min-height:40px}
main{padding:10px 18px 24px}
.view{display:none}.view.active{display:block}
.live-grid{display:grid;grid-template-columns:330px 1fr 330px;gap:16px}
@media (max-width:1100px){.live-grid{grid-template-columns:1fr}}
.col-title{font-weight:700;font-size:13px;margin:4px 0 6px;display:flex;align-items:center;gap:6px}
.dot{width:10px;height:10px;border-radius:50%;display:inline-block}
.dot.navy{background:var(--navy)}.dot.green{background:var(--green)}.dot.purple{background:var(--purple)}.dot.orange{background:var(--orange)}
.phone{width:320px;height:640px;background:#111;border-radius:38px;padding:12px;margin:0 auto;position:relative;box-shadow:0 10px 30px rgba(0,0,0,.18)}
.notch{position:absolute;top:12px;left:50%;transform:translateX(-50%);width:110px;height:20px;background:#111;border-radius:0 0 12px 12px;z-index:3}
.screen{background:#fff;width:100%;height:100%;border-radius:28px;overflow-y:auto;overflow-x:hidden;padding:30px 14px 14px;position:relative}
.screen::-webkit-scrollbar{width:0}
.panel{background:#fff;border:1px solid var(--line);border-radius:10px;padding:12px;margin-bottom:12px}
.log{height:250px;overflow-y:auto;font-family:ui-monospace,Consolas,monospace;font-size:12px;padding:8px 10px}
.log .l{padding:3px 0;border-bottom:1px dashed #eef0f5}
.log .t{color:var(--muted)}
.tag{display:inline-block;padding:1px 7px;border-radius:10px;font-size:11px;font-weight:700;color:#fff}
.A{background:var(--red)}.B{background:var(--orange)}.C{background:var(--gray)}
.ag{font-weight:700}
/* customer screens */
.app-h{font-weight:700;font-size:15px;margin:2px 0 8px}
.yt{background:#0f0f0f;color:#fff;border-radius:12px;overflow:hidden}
.yt .thumb{height:150px;background:linear-gradient(135deg,#1F3864,#C55A11);display:grid;place-items:center;font-size:40px;position:relative}
.yt .thumb .play{width:56px;height:40px;background:#f00;border-radius:10px;display:grid;place-items:center;font-size:18px}
.yt .meta{padding:9px 10px;font-size:12.5px}
.yt .meta .ch{opacity:.7;font-size:11.5px;margin-top:3px}
.adbox{background:#fff;color:var(--ink);border-radius:8px;padding:8px;margin:8px 10px 10px;font-size:12px}
.btn{display:block;width:100%;padding:10px;border:none;border-radius:9px;font-weight:600;font-size:13.5px;cursor:pointer;margin-top:8px}
.btn.o{background:var(--orange);color:#fff}.btn.n{background:var(--navy);color:#fff}.btn.g{background:var(--green);color:#fff}
.btn.ghost{background:#eef2f8;color:var(--navy)}
.btn:disabled{opacity:.45;cursor:default}
.card{border:1px solid var(--line);border-radius:10px;padding:10px;margin:8px 0;font-size:12.5px}
.bike{height:110px;border-radius:10px;background:linear-gradient(120deg,#e9edf5,#cfd8e8);display:grid;place-items:center;font-size:44px}
.price{font-weight:700;font-size:16px;color:var(--navy)}
label.f{display:block;font-size:11.5px;color:var(--muted);margin-top:8px}
input[type=text],input[type=tel],select.s{width:100%;padding:8px;border:1px solid var(--line);border-radius:7px;font-size:13px;margin-top:3px}
input[type=range]{width:100%}
.emi{background:#EAF0F8;border-radius:9px;padding:10px;margin-top:8px;text-align:center}
.emi .v{font-size:24px;font-weight:800;color:var(--navy)}
.chk{display:flex;gap:7px;font-size:12px;margin-top:8px;align-items:flex-start}
.chk input{margin-top:2px}
.lvl{font-size:10px;font-weight:700;color:#fff;background:var(--purple);border-radius:8px;padding:1px 6px;margin-left:4px}
.wa{background:#E5DDD5;border-radius:12px;padding:10px;min-height:200px}
.wa-h{background:#075E54;color:#fff;margin:-10px -10px 10px;padding:9px 12px;border-radius:12px 12px 0 0;font-weight:600;font-size:13px}
.bub{background:#fff;border-radius:8px;padding:7px 9px;margin:6px 0;font-size:12.5px;max-width:88%;box-shadow:0 1px 1px rgba(0,0,0,.08)}
.bub.me{background:#DCF8C6;margin-left:auto}
.bub .tm{font-size:10px;color:#888;text-align:right}
.slot{display:inline-block;border:1px solid var(--line);border-radius:7px;padding:6px 8px;margin:3px;font-size:12px;cursor:pointer;background:#fff}
.slot.ok{border-color:var(--green);color:var(--green);font-weight:600}
.slot.sel{background:var(--green);color:#fff}
.qr{width:92px;height:92px;margin:6px auto;background:
 repeating-linear-gradient(90deg,#111 0 6px,#fff 6px 12px),repeating-linear-gradient(#111 0 6px,#fff 6px 12px);background-blend-mode:difference;border:6px solid #fff;outline:2px solid #111}
/* desk */
.desk-h{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}
.desk-h .st{font-size:12px;color:var(--muted)}
table.q{width:100%;border-collapse:collapse;font-size:12.5px}
table.q th{text-align:left;color:var(--muted);font-weight:600;font-size:11.5px;border-bottom:1px solid var(--line);padding:5px}
table.q td{padding:7px 5px;border-bottom:1px solid #f0f2f6}
tr.new{animation:flash 1.6s ease 2}
@keyframes flash{50%{background:#FFF1E6}}
.timer{font-family:ui-monospace,Consolas,monospace;font-weight:700}
.timer.ok{color:var(--green)}.timer.warn{color:var(--orange)}
.callbox{margin-top:10px;border:2px solid var(--green);border-radius:10px;padding:10px;background:#F3FAF3}
.script{background:#fff;border-left:3px solid var(--green);padding:7px 9px;font-size:12.5px;margin:6px 0;font-style:italic}
/* advisor */
.notif{background:var(--orange);color:#fff;border-radius:10px;padding:9px 10px;font-size:12.5px;margin-bottom:8px;animation:pulse 1.2s 2}
@keyframes pulse{50%{box-shadow:0 0 0 6px rgba(197,90,17,.25)}}
.pc{border:2px solid var(--orange);border-radius:12px;overflow:hidden}
.pc-h{background:var(--orange);color:#fff;padding:8px 10px;font-weight:700;font-size:13px;display:flex;justify-content:space-between}
.pc-b{padding:8px 10px;font-size:12px}
.pc-r{display:flex;justify-content:space-between;gap:8px;padding:4px 0;border-bottom:1px dashed #f0e2d6}
.pc-r span:first-child{color:var(--muted);min-width:82px}
.pc-r span:last-child{text-align:right;font-weight:600}
.nba{background:#FFF4E5;border-radius:8px;padding:7px 8px;margin-top:7px;font-size:12px}
.consent{color:var(--green);font-weight:700;font-size:11.5px;margin-top:6px}
.empty{color:var(--muted);text-align:center;margin-top:120px;font-size:13px}
/* journey */
h2{font-size:19px;margin:16px 0 4px;color:var(--navy)}
.lead{color:var(--muted);margin:0 0 12px}
.engine{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}
@media (max-width:900px){.engine{grid-template-columns:1fr 1fr}}
.eng{border-radius:10px;padding:12px;color:#fff}
.eng h3{margin:0;font-size:17px}.eng p{margin:2px 0 6px;opacity:.85;font-size:12px}
.eng ul{margin:0;padding-left:16px;font-size:12.5px;line-height:1.5}
.sense{background:var(--navy)}.think{background:var(--purple)}.act{background:var(--green)}.learn{background:var(--orange)}
.table-wrap{overflow-x:auto}
table.steps{width:100%;border-collapse:collapse;background:#fff;font-size:12.5px;border:1px solid var(--line)}
table.steps th{background:var(--navy);color:#fff;text-align:left;padding:7px}
table.steps td{padding:7px;border-top:1px solid var(--line);vertical-align:top}
/* agents */
.agents{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}
@media (max-width:900px){.agents{grid-template-columns:1fr}}
.agent{background:#fff;border:1px solid var(--line);border-radius:10px;padding:12px;border-top:4px solid var(--purple)}
.agent h3{margin:0 0 4px;font-size:15px}
.agent .st{font-size:11px;font-weight:700;padding:2px 8px;border-radius:9px;background:#eef0f5;color:var(--muted);float:right}
.agent .st.on{background:var(--green);color:#fff}
.agent dl{margin:6px 0 0;font-size:12.5px}
.agent dt{color:var(--muted);font-size:11px;margin-top:5px}
.agent dd{margin:0}
.agent .last{margin-top:7px;font-size:12px;background:#F4F1FA;border-radius:7px;padding:6px 8px;min-height:30px}
/* map */
.map-wrap{display:grid;grid-template-columns:1fr 320px;gap:12px}
@media (max-width:900px){.map-wrap{grid-template-columns:1fr}}
#map{height:520px;border-radius:10px;border:1px solid var(--line)}
.map-side .panel h3{margin:0 0 6px;font-size:14px}
/* tower */
.kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin-bottom:12px}
@media (max-width:900px){.kpis{grid-template-columns:1fr 1fr}}
.kpi{background:#fff;border:1px solid var(--line);border-radius:10px;padding:12px}
.kpi .k{font-size:12px;color:var(--muted)}
.kpi .v{font-size:26px;font-weight:800;color:var(--navy);margin-top:4px}
.kpi .s{font-size:11.5px;color:var(--muted)}
.tower-grid{display:grid;grid-template-columns:1fr 1.3fr 1fr;gap:12px}
@media (max-width:1000px){.tower-grid{grid-template-columns:1fr}}
.tower-grid h3{margin:0 0 8px;font-size:14px}
.bar{display:flex;align-items:center;gap:8px;margin:6px 0;font-size:12px}
.bar .n{width:120px;color:var(--muted)}
.bar .t{flex:1;background:#f0f2f6;border-radius:5px;height:18px;position:relative}
.bar .f{height:100%;border-radius:5px}
.bar .hl{position:absolute;top:-4px;bottom:-4px;width:2px;background:var(--orange)}
.bar .val{width:70px;text-align:right;font-weight:600}
.small{font-size:12px;color:var(--muted)}
footer{text-align:center;font-size:12px;color:var(--muted);padding:14px}
.toast{position:fixed;bottom:18px;right:18px;background:var(--ink);color:#fff;padding:10px 14px;border-radius:9px;font-size:13px;opacity:0;transition:.3s;pointer-events:none;max-width:360px}
.toast.show{opacity:1}
body.solo header .tabs,body.solo .tracker{display:none}
body.solo .live-grid{grid-template-columns:1fr}